Privacy Policy

The details

How We Handle Your Information

Who we are

This website is operated by Soufiane Zarib, a rug house based at 16 rue Sidi Ali Ben Hamdouch, Dar el Bacha, Marrakech, Morocco. For the purposes of this policy, Soufiane Zarib is the data controller responsible for your personal information. Any question about this policy or your data can be sent to info@soufiane-zarib.com.

Information we collect

When you browse the site, place an order or contact us, we may collect: your name, email address, postal address and phone number; order details and purchase history; payment confirmation from our payment processor (we do not store full card numbers); messages you send us by email, WhatsApp or a contact form; and technical information such as your IP address, browser type and pages viewed, gathered automatically through cookies and similar technologies.

How we use your information

We use this information to process and ship your order, respond to enquiries, provide customer support, prevent fraud, and — only with your consent — send occasional emails about new arrivals or the collection. We also use aggregated, non-identifying data to understand how the site is used and to improve it over time.

Cookies & similar technologies

Like most websites, we use a small number of cookies: essential cookies that let the site function correctly (such as remembering items you are enquiring about), and analytics cookies that help us understand overall traffic patterns. You can disable non-essential cookies at any time through your browser settings; the site will continue to work, though some conveniences may be lost.

How we protect your information

Payment information is handled entirely by encrypted, PCI-compliant payment gateways — we never see or store your full card details. Access to customer data within our own systems is limited to the people who need it to fulfil your order, and we take reasonable technical and organisational measures to keep it secure.

Sharing your information

We do not sell or rent your personal information. It is shared only where necessary to run the business: with couriers to deliver your rug, with payment processors to complete your purchase, and with service providers (such as email or hosting platforms) who act on our instructions and are bound to protect it. We may also disclose information where required by law.

International visitors

Because we ship worldwide, your information may be processed in Morocco and in the countries where our couriers, payment providers and other service providers operate. Wherever it is processed, we expect it to be handled with the same care described in this policy.

How long we keep your data

We keep order and customer records for as long as necessary to fulfil the purposes described here, and afterwards for as long as required by tax, accounting or other legal obligations. You can ask us to delete information that we are not legally required to retain.

Your rights

Wherever you are based, you can ask us at any time to: tell you what personal information we hold about you; correct information that is inaccurate; delete your information, subject to any legal obligation to keep it; and stop sending you marketing emails, by using the unsubscribe link or contacting us directly. If you are located in the European Union, United Kingdom or a jurisdiction with similar data protection law, these rights are provided under that law; we aim to honour the same standard for every customer, wherever they are.

Children's privacy

This website is intended for adults purchasing home furnishings and is not directed at children. We do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy from time to time, for example as our services change or as data protection practice evolves. The "last updated" date at the top of this page will always reflect the most recent revision.

This policy is provided for general information about our own practices and is not a substitute for independent legal advice. If you have specific concerns about how your data is handled, please contact us directly.